FAQs

 

 

Shipping

How long will it take for my items to arrive to me?

Answer: General order processing time is 24-72 hours after purchase, unless your item is purchased on the weekend or your processing time enter's the weekend period. Order's placed on the weekend or order processing times that intersect with the weekend start/resume order processing the next business day. Next you must consider your selected shipping time to get an approximation of your delivery date.  For Example: Your jewel's processing time is 1-3 days and you elected Standard Shipping of 3-6 business days, max delivery time is 9 business days and lowest delivery time will be 4 business day.

*Keep in mind this is an approximation of shipping receipt , weather restrictions and COVID-19 related shipping delays make shipment fee's none refundable and in ineligible for guarantee of delivery date. Please expect shipping delays. Please contact your selected shipping provider for possible shipping delays.

 

Do you offer free shipping?

Answer: Yes, we offer free standard 7-10 business days Worldwide (international shipping delivery may take longer). 

*Due to COVID 19 free shipping is not available.

 

Do you ship Internationally?

Answer: Yes we ship to :

Canada, United Kingdom, Australia, New Zealand, France, Germany, Netherlands, Switzerland, Spain, Belgium, Portugal, Ireland, Poland, Turkey, Russia, Norway, Sweden, Denmark, Israel, Austria, Hungary, Iceland, Lebanon, Luxembourg, Latvia, Mexico, Serbia, Slovenia, South Africa, Japan, South Korea, China, Macao, Brazil, Vietnam , Cambodia, Thailand , Malaysia, Singapore, Philippines, Indonesia, Taiwan

 

Do you ship to P.O. Box?

Answer: No

 

Do you offer free return shipping?

Answer: Only in cases of defective items or approved warranty related exchanges.

 

Do you offer expedited shipping options?

Answer: Yes, we offer Priority shipping with a delivery time of  1-3 business day at a cost of $35.

 

 

Refund

 

 

Can Jewelry be returned for a cash refund?

Answer: Yes, all jewelry items come with a seven day cash refund on non-worn, non-altered jewelry in original packaging with seven days of delivery. Defective  upon arrival/ non-stock-able items also qualify for a cash refund . For more information visit https://www.dbejewels.com/pages/refund-policy

 

If I purchase the wrong jewelry ring size can I exchange for the correct size?

Answer: Satisfaction Is our goal simply contact customer service within 7 days of delivery with your order number to receive a Return Authorization Code  for your exchange. Once your jewels are received and verified an exchange for the exact same item different size will be completed and confirmation of shipment will be emailed. Keep in mind items for exchange must be new, unworn with tags and original boxing. Customers are responsible for all shipping fee's related to the exchange.

 

 

 

 

Do you offer a warranty on your items?

Answer: Yes, we offer a 30-day warranty on our jewelry called The Craftmanship Guarantee .

 

Will my items look exactly as pictured?

Answer: We take great care when providing enhanced detail pictures of our items, however, due to the natural settlement in stones organic or natural there can be a slight variance in color.



Do you offer half sizes or sizing services?

Some jewels offer half sizes, currently we don't offer sizing services unless listed as a product option. However our premium solid none stoned bands are capable of resizing. If your ring size fall's between sizes we suggest you go the next size up.

 

 

What form of payment do you accept?

Answer: We accept Visa, American Express, Mastercard, Discover, Visa/Debit or Paypal, Apple Pay. We do not accept cash, checks, installments, nor Cash On Delivery (COD) payments.

 

Is it safe to make payments on your site?

Answer: Yes our site is PCI DSS compliant. PCI DSS is credit and debit card standards implemented by the Payment Card Industry Standards Council to provide protection, decrease credit card fraud and prevent information exposure.

If you have additional questions feel free to contact customer service at 

contact_us@DBEJewels.com.