Jewelry Return Policy

 

 

• Cash Refund allowed within 7 days of delivery on unworn, unaltered jewels with the original packaging. Contact customer service with your order number to receive a Return Authorization Code to initiate your return. Refunds will be processed within 48 business hours after clearing our jewel verification process. Return approval will be sent via email. Actual credit availability is subject to credit card banking restrictions. (customer responsible for all shipping fees.)

In-Store Credit will be provided on all returns during the 8-30 Craftmanship Guarantee period.   In-store credit is offered only on unworn, unaltered jewels in the original packaging. Worn, scratched, dented, altered jewelry voids the warranty and refund policy. In-store credit is valid for a rolling 12 months.

 

Craftsmanship Guarantee (exchange)

Repair and/or exchanges of jewelry are free of charge for merchandise that shows defects within 30 days of receipt. The Craftmanship Guarantee provides an exchange into the same jewel type or repair

 exchanges, repairs, or in-store credit will NOT be provided on jewelry that has been worn, altered, or damaged by consumer negligence. 

• Store credit or cash refunds will be provided on defective items that are not restockable.
• Returns and/or exchanges under the Craftmanship Guarantee receive FREE shipping.
•  non-defective jewelry items can be exchanged for the same value item within 30 days of delivery with a $5 mandatory exchange fee (sizing exchanges or item changes) within 30 days or in-store credit will be given. (Items must be unworn and original packaging). The customer is responsible for shipping fees. 

 

 

Terms and Conditions

• Qualifying Returns/Exchanges may ONLY be accepted within 30 days of receipt. Returns will result in store credit and exchange fees with the exception of defective returns. Please see Craftsmanship Guarantee.
• Final sale items/accessories, plated jewelry items are not available for returns (unless defective upon arrival).
• Any returned packages without a Return Authorization Code (RAC) issued directly by Detroit Beauty Essentials will not be accepted.
• For your protection, all returns/exchanges MUST be shipped with a tracking number and insurance. (i.e. UPS, FedEx, or other carriers). Desired Beauty Essentials/ DBEJewels will not accept responsibility for lost/damaged/destroyed packages. All Items MUST be returned unused, with labels or tags, and in their original packaging. NO EXCEPTIONS.
• Return shipping is free for defective returned items only, exchanges are the responsibility of the customer.
• Any returned shipments along with COD (Cash on Delivery) will not be accepted.
• Only ONE exchange is allowed in the 30 days allowable exchange period.

Procedure

• Please contact us by phone at 586-207-7888 (US only), or e-mail us at support@DBEJewels.com within 1 week of receipt with the photos identifying the reason for return.
• You will then be issued a Return Authorization Code # and form, that will need to be included in your package to ensure proper return processing.
• Refunds/Store Credits will NOT be issued in advance of item receipt. Once the item is returned and verified credit will be entered less shipping fees unless in the case of a defective item.

Jewelry items have a 30 days warranty against manufacturing defects. If you believe you have a manufacturing defect please contact Quality Assurance team at contact_us@DBEJewels.com so we can help determine if a defect is present. If the evaluation determines your merchandise is damaged due to a manufacturing defect, we will repair the merchandise or, if we deem appropriate, replace the item.

If the evaluation determines that the damage is not caused by a manufacturing defect, then we will notify you and let you know if repair services are available at cost or otherwise.

Please note that it is normal to find slight irregularities and variations in craftsmanship or natural characteristics, or internal inclusions, visible or otherwise, in colored or organic stones are unique and individual to each item. These unique characteristics are considered to be part of the character of the item and should not be considered a defect.

Desired Beauty Essentials reserves the right to void the warranty on any item showing signs of modification, abuse or damage beyond "normal wear", as determined by our jewelry professionals.

• Desired Beauty Essentials will not be responsible for lost or stolen items.

 

 

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